At RelocatorPortugal, we take compliance and due diligence very seriously. By engaging with our services, you agree to the following general terms and conditions:
· Payment must be made in full before the service is provided.
· If a service is not successfully completed due to our fault, you will receive a full refund of the exact amount paid for that service.
· If a service is not successfully completed because you changed your mind or decided not to proceed, no refund will be issued.
· If a service is not completed due to your failure to provide the required documentation or take necessary actions, you will receive a 50% refund of the fee paid for that service.
· Regarding any service involving a RelocatorPortugal lawyer: If the necessary trust relationship between the attorney and client is broken, the attorney has the right to discontinue the service and charge for the time spent at a rate of 200 Euros per hour, billed in 15-minute increments.
· Upon conclusion of the agreed service, any further assistance, consultation, or communication — whether provided in person, by phone, WhatsApp, email, or any other medium — will be considered billable time, charged at the rate of 200 Euros per hour, rounded to the nearest 15-minute increment.
· Services not listed with a specified fee will be charged at 200 Euros per hour, billed in 15-minute increments.